Everything You Need To Know About Avon Returns

Avon Returns

Sooner or later you or a customer will want to return an item to Avon. No worries! Avon backs all purchases with a 100% Guarantee! So whenever a customer isn’t happy with an item you can assure them with Avon’s Return Policy and offer them a refund or exchange.  A request to return an item must be made within 45 days of purchase.

Avon makes the return process easy but here are a few things to keep in mind.  You will be responsible for the shipping charges so if you have more than one item to return whether it’s from one or more customer, hold on to those items and return them to Avon all at the same time. You can do this on a monthly basis whenever needed.  This will help minimize costs. 

If the product is in good condition and something that can be resold to another customer, keep it rather than return it.

Returns are deducted from your award sales which means less commission for you.  You can also offer your customer a credit or exchange, rather than money back.  

It's up to you how you work out the return with your customer as long as Avon's Return policy is honored and your customer is compensated either by cash, credit or exchange.

How to locate the Avon Return Tool

To process a return whether it’s a customers or your own, just go Your AvonNow dashboard > MANAGE ORDERS > RETURNS.  Then the following info from Avon will help you get familiar with return process.

Note: Once you can enter and submit return for credit and you’ll have 45 days to return to Avon. Just click the “Ship Later” option, that way you can add additional returns that might come in before you print out the return label.


Frequently Asked Questions*

How do I request credit for an item I want to return?

If you need to return an item for credit, go to Manage Orders in the main navigation bar, select Returns in the dropdown menu, then follow the instructions.

Can products be returned for a full refund?

Yes, you can request a full refund and have 60 days to return a product to Avon. Credit will be applied once the item has been received and processed in the National Returns Processing Center. Please note that Good Buys or other items marked as final sale and cannot be returned.

Customers on your online store have 45 days from the billing date to return a product to Avon. Our returns policy is stated on the brochure and on your online store.

Can I exchange products?

Yes, you can request a full refund and have 60 days to return a product to Avon. For Representatives with Instant Credit, the credit will be applied immediately. For Representatives whose accounts do not have Instant Credit, credit will be applied once the item has been received and processed in the National Returns Processing Center. To see whether or not you have Instant Credit, go to My Account at the upper right and select My Profile. You’ll see Instant Credit under the My Representative Information section. Please note that Good Buys or other items marked as final sale and cannot be returned.

Customers on your online store have 45 days from the billing date to return a product to Avon. Our returns policy is stated on the brochure and on your online store.

If I return items, do I pay for the shipping?

Representatives pay for shipping of any items being returned. If the reason for the return is an Avon error, Avon will refund the postage.


How-To’s, Guides & Tips on Avon Returns*


User Guide (English) (Español)
The User Guide link will take you to a detailed review of the Returns Process. The User Guide is designed to provide screen-by-screen help. Printable


Questions and Answers (English) (Español)
For answers to the most frequently asked questions about your Returns process. Printable


Returns Training Guide (English) (Español)
The Returns Training Guide is an outline of the four step Returns process. Printable


Tips For Success (English) (Español)
Helpful Hints to create an RMA that can be processed accurately and timely. Printable

Don't Return/Earn (English) (Español) Need ideas on ways to sell those products to other Customers? Printable

*These Tips, & Instruction sheets can also be found over at YourAvon.com > My Account > Process Returns > Help


Dianne Hernandez - Ind. Avon Representative / Avon Mentor

Email: DianneH@Beauty2Makeup.com
Text / Call : (562) 967-1473

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